Terms & Conditions

Last updated: May 2026

Bookings

All sessions must be booked in advance. A booking is confirmed once you receive a confirmation email. Rob reserves the right to decline bookings at his discretion.

Cancellation policy

Please give at least 24 hours' notice to cancel or reschedule. Cancellations with less than 24 hours' notice may be charged in full. No-shows will be charged in full.

Payment

Sessions are paid in person on the day of treatment. We currently accept cash and bank transfer. Online payment is not available.

Health declarations

You are responsible for providing accurate health information on your intake form. Withheld or incorrect information that affects the safety of treatment may result in immediate termination of the session with full charge applied.

Contraindications

We are unable to treat pregnant women or clients under 18. Other contraindications may apply — the intake form will flag these. If in doubt, please contact Rob before booking.

Liability

East Point Performance Therapy is fully insured by Insure4Sport. We are not liable for pre-existing conditions that worsen independently of treatment, or for incidents caused by failure to disclose relevant health information.

Mobile sessions

For mobile sessions, the client is responsible for providing a clear, safe working space. A standard massage table is required — Rob will bring his own. Sessions may be cancelled if an appropriate space is not available, with charge applied.

Changes to these terms

We may update these terms at any time. Continued use of the booking system constitutes acceptance of the current terms.